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Privacy Policy

Last updated: September 2026

Van Store Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, enquire about or purchase a vehicle, request a valuation, or use services available through our website.

1. Who We Are

Van Store Ltd is a company registered in England and Wales.

Company name: VAN STORE LTD
Company number: 15896723
Registered office: Celixir House, Stratford Business And Technology Park, Innovation Way, Banbury Road, Stratford Upon Avon, Warwickshire, United Kingdom, CV37 7GZ

Our trading location is:

Van Store Ltd
Warwick Road
Ettington
Stratford-upon-Avon
CV37 7PN

For personal information collected directly by Van Store, Van Store Ltd is the data controller. This means we are responsible for deciding how and why that information is used.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: enquiries@vanstore.ltd
Telephone: 01789 790000

2. Information We May Collect

The personal information we collect depends on how you interact with us.
This may include:

  • your name;
  • email address;
  • telephone number;
  • information you provide in an enquiry or contact form;
  • details of a vehicle you are interested in;
  • information about a vehicle you would like us to value, buy or accept in part exchange;
  • communications between you and Van Store;
  • your marketing preferences;
  • information necessary to progress a vehicle purchase or respond to your enquiry; and
  • technical information generated when you use our website, such as your IP address, browser/device information and necessary cookie data.


If you choose to use an online finance or credit-check service linked from our website, additional personal and financial information may be requested by the third-party provider. Please see the sections below for more information.

3. How We Collect Your Information

We may collect personal information when you:
submit a contact or vehicle enquiry form;

  • telephone, email or otherwise contact Van Store;
  • enquire about purchasing a vehicle;
  • ask us to value or purchase your existing van;
  • enquire about part exchange;
  • ask us about vehicle finance;
  • use an online finance facility made available through our website;
  • opt in to receive marketing communications from us; or
  • interact with our website and its cookie controls.


We may also receive relevant information from third parties involved in a vehicle purchase or finance journey where this is necessary to deal with your enquiry or transaction.

4. How We Use Your Personal Information

We may use your information to:
respond to enquiries;

  • provide information about vehicles in stock;
  • arrange vehicle viewings or discuss a potential purchase;
  • provide vehicle valuations;
  • deal with part-exchange enquiries;
  • progress the sale or purchase of a vehicle;
  • respond to finance enquiries and facilitate access to vehicle finance services;
  • provide customer service and respond to questions or complaints;
  • maintain appropriate business and transaction records;
  • meet our legal, regulatory, accounting or other compliance obligations;
  • protect our website and business against misuse or fraud; and
  • send marketing communications where you have asked to receive them or where we are otherwise legally permitted to do so.

5. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract or steps before entering into a contract
Where we need to use your information to respond to a request connected with a potential vehicle purchase, sale, valuation, part exchange or other service you have asked us to provide.

Legitimate interests
Where using your information is reasonably necessary for the operation and protection of our business, responding to customers, improving our services, maintaining appropriate records or dealing with enquiries, provided those interests are not overridden by your rights and interests.

Legal obligation
Where we need to process or retain information to comply with a legal or regulatory requirement.

Consent
Where you have specifically given us permission, for example by opting in to certain marketing communications or consenting to non-essential cookies where applicable.

Where we rely on consent, you may withdraw that consent at any time.

6. Vehicle Finance and Codeweavers

Van Store uses a finance integration provided by Codeweavers Limited, a Cox Automotive brand, to support the online vehicle finance journey available through our website.

If you choose to obtain a finance quote or continue with an online finance application, you may be asked to provide additional information through the Codeweavers-powered finance service.

Depending on the stage of the finance journey, this may include information such as your:

  • name and contact details;
  •  date of birth;
  • current and previous addresses;
  • employment information;
  • income and affordability information;
  • bank details; and
  • other information required to assess or process a finance application.


Van Store is responsible for personal information that it collects and uses directly in connection with your enquiry and its relationship with you.

Codeweavers provides the technology used to facilitate personalised finance quotes and applications. Codeweavers states that, when processing application data through this service, it acts as a data processor and stores the information on behalf of the lender.

Where you submit a finance application, the application is sent to the relevant lender for a decision. The lender will process your information in accordance with its own privacy information and regulatory obligations and will determine whether finance can be offered.

Codeweavers does not make the lending decision simply by providing the finance integration.

You should read the privacy information presented during the finance application process before submitting an application, as this will provide more specific information about the processing relevant to that particular finance journey.

More information about how Codeweavers handles personal information is available in the Codeweavers Privacy Policy.

7. Credit Checks and External Services

Our website may provide links to external credit-check or finance-related services.

If you choose to follow one of these links, you may leave the Van Store website and provide information directly to the third-party provider.

Where information is collected directly by an external provider, that provider will process your information in accordance with its own privacy policy and terms.

We recommend reviewing the privacy information provided by the relevant service before entering personal or financial information.

8. Who We May Share Personal Information With

Where necessary, we may share personal information with organisations that help us provide our services or meet our legal obligations.

These may include:
vehicle finance providers and lenders where you choose to pursue finance;

  • Codeweavers Limited in connection with the online finance integration;
  • service providers supplying website, hosting, IT or technical support;
  • providers involved in vehicle sales, stock management or customer enquiries;
  • professional advisers such as accountants, legal advisers or insurers where necessary;
  • regulators, law enforcement bodies, government authorities or other organisations where we are legally required to provide information; and
  • other third parties where you have authorised us to share your information or where there is another lawful basis for doing so.


We do not sell your personal information to third parties.

9. Marketing Communications

Where our website gives you the option to receive marketing communications from Van Store, this choice is separate from submitting an enquiry.

You do not need to agree to receive marketing communications in order to contact us, enquire about a vehicle or purchase a vehicle.
Where you have consented to receive marketing communications, you can withdraw your consent at any time by using the unsubscribe option provided in the communication or by contacting us.

Withdrawing marketing consent will not affect our ability to contact you about an existing enquiry, transaction or service you have requested.

10. Cookies and Website Technology

Our website uses cookies and similar technologies to help it function correctly and, where applicable, understand or manage how website services operate.

We use CookieYes to help manage cookie consent and preferences.

Some cookies are necessary for the website to operate and may be placed without consent where permitted by law. Other non-essential cookies should only be used where the appropriate consent has been obtained.

You can manage your cookie choices through the cookie controls available on our website.

More detailed information about the cookies currently used, their purpose and duration is available through our cookie settings or Cookie Policy.

Van Store does not currently use Google Analytics on this website.

11. Google Search Console

We use Google Search Console to help monitor how the Van Store website appears and performs in Google Search and to identify technical or indexing issues.

We do not use Google Search Console as a tool to identify individual website visitors.

12. Links to Other Websites

Our website may contain links to websites or services operated by other organisations.

Van Store is not responsible for the privacy practices of external websites. If you follow an external link, we recommend reading that organisation’s privacy policy before providing personal information.

13. How Long We Keep Your Information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including where we need to retain information to meet legal, accounting, regulatory or reporting requirements or to establish, exercise or defend legal claims.
The appropriate retention period will depend on factors including:

  • the nature of the information;
  • why it was collected;
  • whether you became a customer;
  • any legal or regulatory retention requirements;
  • whether the information is required in connection with an ongoing enquiry, transaction, complaint or claim; and
  • whether we continue to have a lawful reason to retain it.


Where information is processed independently by a finance provider, lender, Codeweavers or another external service, its own retention policy may also apply.


14. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information should be limited to those who need it for legitimate business purposes.

Third-party providers used by Van Store may operate their own technical and organisational security measures in relation to information processed through their systems.

15. International Transfers

Some of the organisations or technology providers involved in delivering website or finance services may process information outside the United Kingdom.

Where personal information is transferred internationally, the organisation responsible for that processing must ensure that an appropriate lawful transfer mechanism or safeguard is in place where required by data protection law.

Codeweavers’ current privacy information explains that its data is primarily stored and secured within the UK/EEA, although some authorised third-party providers may process information elsewhere.

16. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have rights in relation to your personal information. These can include the right to:

  • ask for access to the personal information held about you;
  • ask for inaccurate information to be corrected;
  • ask for your personal information to be erased in certain circumstances;
  • ask for processing to be restricted in certain circumstances;
  • object to certain uses of your personal information;
  • receive certain personal information in a portable format where applicable; and
  • withdraw consent where processing is based on your consent.


You have the right to object to processing based on legitimate interests in certain circumstances. You also have the right to object to the use of your personal information for direct marketing.

These rights are not absolute and may depend on the circumstances and the lawful basis for processing.

To exercise your rights in relation to information controlled by Van Store, please contact us using the details above.

If your request relates specifically to information processed as part of a finance application, it may also be necessary to contact the relevant lender or other organisation identified in the finance privacy information.

17. Complaints

If you have concerns about how Van Store has handled your personal information, please contact us first so that we have the opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information about your rights and how to make a complaint is available from the ICO.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, third-party providers or legal obligations.

The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.